Frequently Asked Questions
Q: How long will it take before I receive my Artwork?
A: We will start with the packing and shipping activities, as soon as we received the amount due. During this process we will keep you updated.
Q: Can I return the Artwork after I bought it?
A: Yes, please see our Refund Policy. Some Artworks are NOT refundable.
Q: What payment methods can I use?
A: Credit card, Apple Pay, iDeal and Paypal. An invoice can also be made and sent to your email address.
Q: What delivery options do I have?
A: We ship in agreement with your chosen order method (DHL). We carefully pack your Artwork(s), and our art shipper sends it to your address. All Artworks are shipped in a handmade wooden box.
You can always choose to pick up the Artwork(s) by yourself. This has to be on Appointment.
Transport is always DAP, which means that we deliver at your place and you have to arrange and pay the duties.
Q: Is everything I can buy here really from the studio of Bart Stillekens (B.Art)?
A: Yes, these artworks come straight from Studio of B.Art.
Q: I am a company and would like to purchase a Artwork. Is that possible?
A: Off course. Please fill in your VAT number and you will receive an invoice without VAT (for companies within the European Union). Companies outside of Europe receive an invoice without VAT.
Q: Are the prices inclusive or exclusive?
A: All mentioned prices are 'Inclusive VAT. This means Including VAT, Excluding transport and customs fees.
Q: How do I place an order?
A: To place an order, simply select the item you would like to order and add this item to your shopping basket. If you would like to order multiple items, you can easily go back to our product pages and continue shopping.
When you are satisfied with your selection, follow the instructions on the check-out page to contact us.
After entering your billing information, you can proceed to the shipping page and choose your preferred delivery method.
Then confirm and complete your order!
After completing your order, you’ll receive your order confirmation via email.
Q: How does the return procedure work?
A: If your ordered item does not meet your expectations, you have the option to return your order.
You have 14 days to return your ordered item(s)
Returning your order is at your own costs (shipment and duties paid) and need to be packed very carefully and in the same packaging as you received the item.
Please get in touch with our studio to discuss your return. They are happy to provide you with all the necessary details to complete your return. You can reach them on firstname.lastname@example.org
Q: What is the lead time of my order?
A: After your payment is made, the items are being shipped to your delivery address.
For items that are on request (enquiry), we are in direct contact (email) and communicate the shipment information with your approval.
You will receive an order confirmation by e-mail right after the purchase.